Website Hosting Agreement

Effective January 3, 2025

Sage Island will provide a secure and reliable location for shared hosting and all of the administration of the associated server including configuring, monitoring and maintaining server hardware, routing equipment, network connectivity, security and backup.

Base Managed Shared Website Hosting Services included in this agreement:
– Network architecture and server configuration
– IP addressing (1 IP address is allotted per shared server)
– Daily managed, 7-day retention backups (all sites and databases)
– OS management
– Website file size included (storage): 5GB

Additional fees not included in this agreement (if required, applied, or requested):
– Email hosting
– DNS hosting, renewals and transfers
– Domain registrations, renewals and transfers
– Additional storage
– Website transfers
– Website programming
– IT services

Base Managed Website Hosting Fees are as follows:

$50 per month (billed quarterly, semi-annually or annually)

Email Hosting Services included in this agreement:
– Up to 3 emails
– IMAP and POP email mailboxes
– 5 GB of storage for each mailbox
– Custom domain name
– Email forwarding / aliasing
– Spam & virus protection (see section 2 of agreement for data loss)
– Email migration tools
– 250 outbound messages per day per mailbox

Additional fees not included in this agreement (if required, applied, or requested):
– Additional email boxes (increments of 5, 10, 25)
– Website, DNS,and domain hosting, renewals, and transfers
– Additional file storage (increments of 15GB, 50GB, 75GB, 100GB)
– Email transfers
– IT and non-standard email support

Base Managed Website Hosting Fees are as follows:

Paid monthly $20 per month
Paid quarterly $60 quarterly
Paid semi-annually $120 semi-annually
Paid annually $200 annually

This Agreement (“Agreement”) is made between End Two End, LLC (doing business as Sage Island) a North Carolina corporation with its primary place of business at 2002 Eastwood Rd Suite 306, Wilmington North Carolina 28403 (“Company”) and (“Client”). Described herein includes the terms and conditions upon which Company, and/or its subsidiaries and affiliates, will provide to Client, website hosting services.

The terms of this Agreement will be a period of ninety (90) days unless terminated sooner in accordance with this Agreement, commencing on the signed Effective Date, and shall automatically renew for successive ninety (90) terms following the initial Term. Either party, Sage Island or herein the “Client” will have the right to terminate this Agreement for material breach of a material obligation that is not cured within thirty (30) days after written notice of such agreement.

The above considerations are dependent on the following stipulations:

1) Standard server maintenance service, including server configuration, IP addressing, DNS management (If requested) and OS management will be provided. All additional work requested outside of standard maintenance will be billed at Sage Island’s current hourly rates. No work will be completed without the written approval by the client. Additional work includes, but not limited to website transfers, plug-in updates, website programming, and general IT services.

2) The Company is not responsible for damage or loss to the Client’s data. This service is provided on an “as is, as available” basis. The Company gives no warranty, expressed or implied, for the Hosting Service provided, including, without limitation, warranty of the viability of Internet services for an particular purpose. This denial of warranty expressly includes any reimbursement for losses of income due to disruption of services or loss of data by the Company or its providers. The Client agrees to hold the Company harmless from any claim, including attorney fees, resulting from Client’s or third party’s use of email services, loss of email, website data or any data being hosted on a Company server. Notwithstanding the above, Client’s remedy for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate preceding three (3) month dollar amount which Client has paid during the term of this Hosting Agreement.

3) The Company will make all reasonable efforts to back-up Client’s data on a daily basis. FTP access to said backups will be provided by the Sage Island upon request. Client is responsible for archiving provided backups beyond the most recent version. The Company is not responsible for damage or loss to Client’s data. The Company is not responsible for any malware attacks and will not negotiate with ransomware requests under any circumstance.

4) Unless requested, client will be responsible for all domain name purchases, renewals and security certificates that are required by the Client’s Site.

5) The Company shall provide Internet Protocol (IP) addresses as the registrant and re-assign IP address spaces through the American Registry for Internet Numbers (any additional IP addresses will be subject to reasonable availability) for the benefit of Client during the Term. Client understands and agrees that it shall have no ownership interest in any IP address that Company obtains on Client’s behalf and that the Company shall retain ownership of all such IP addresses.

6) Use of any information obtained by way of Company is at Client’s own risk, and the Company denies any an all responsibility for the accuracy or quality of information obtained through its services.

7) Client warrants that it has the right to use their applicable trademarks, and grants the Company the right to use such trademarks in connection with Company’s promotion of, cataloging of, referencing of, or indexing of Company’s Clients. Client warrants that: (1) it will use the Services and the Website in a manner consistent with any and all applicable laws and regulations; (2) it owns or has sufficient rights to use and to authorize Company to use the Client Work, if applicable, incorporated in the Website; (3) to the best of its knowledge the Client Work, if applicable, does not infringe the intellectual property rights of any third party; and (4) it will comply with the terms of any third party software licenses. Client agrees to indemnify and hold the Company harmless from any and all third party claims, damages, losses and liability, including reasonable attorneys’ fees and expenses, arising from or relating to Client’s use of the Website and any products or services offered by means of the Website and/or any breach by Client of the terms or the Client’s warranties contained in this Hosting Agreement.

8) The Company shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from client or Client’s use of Hosting Services. Client agrees to take full responsibility for all taxes and fees of any nature associated with products sold. b. If any Municipality branch of the United States imposes any form of taxes on access to the Internet, Client agrees to pay those taxes in addition to the regular charges on the Client’s Hosting Account. Sage Island reserves the right to change its rates and policies as required. Notice of such changes will post to Sage IslandIsland.com only, and continued usage of services will constitute your acceptance of the terms and policies that make up this Contract.

9) Price schedule as outline in signed Scope of Work, is subject to a monthly review. Any adjustments or price changes will be communicated in writing. Monthly review will include at minimum bandwidth usage and server file size assessment.

10) In the event Client cancels service, Client will be required to pay an additional two (2) month of service with a 60-day notice to cancel. The Company will only provide FTP access for transfer of website information. Client will be responsible for moving website data. The Company will support transfer if requested at a rate standard hourly rate at the discretion of the Company and approved in writing by the Client (one hour billing minimum). The Company will have the right to terminate this Agreement for convenience upon thirty (30) days advance written notice to Client. The Company will not transfer Hosting Services until account has been paid in full, including but not limited to termination fees, transfer fees and hosting services. The Company will maintain the Client’s data for 30 days following notice of cancellation. Client has 30 days to move data.

11) The Company will bill Client for the hosting services rendered for agreed upon advanced terms on either a quarterly, bi-annual or annual basis. Invoices will be sent by email and are due Net 10. If payment is returned to Sage Island unpaid, Client is immediately in default and subject to a returned check charge of $50.00. Accounts in default are subject to service interruption without notice. Such interruption does not relieve the Client of the obligation to pay the monthly charge. Accounts in default are subject to an interest charge at the current maximum rate permitted by law, on the outstanding balance. The Client agrees to pay the Company its reasonable expenses, including reasonable attorney and collection agency fees, incurred in enforcing its rights under this Agreement.

12) This contract constitutes the sole agreement between Company and Client regarding Hosting Services. This agreement and updates to this agreement will be communicated via email and can be reviewed at any time on our website at www.sageisland.com/serviceagreements/. This Agreement will be governed by and construed in accordance with the substantive laws of the State of North Carolina and the United States. The Client agrees that the terms of this agreement and all future revisions will go into effect 30 days following communication and payment of invoice constitutes a binding agreement. The Company reserves the right to change, with 30 days prior notice to the client, terms and conditions in this service agreement.

Sage Island sends invoices on a 30-day billing cycle (via email). Hosting services will be billed in advance per website per your selection below:

$50 per month $150 quarterly

$300 bi-annually $600 annually

If it is determined that additional work or meetings beyond the deliverables outlined in this proposal is needed or requested, you’ll be contacted to review and approve (no billable work will be performed without your written approval). Additional work will be billed on a time-and-material basis. The pricing outlined in this agreement is valid for 10 days.